Trouble Ticket — INC00847291
The raw source material from which RCA labels were extracted.
Source File
Ticket Summary
| Field | Value |
|---|---|
| ID | INC00847291 |
| Priority | P1 — Critical |
| Created | 2025-03-14 02:17:33 UTC |
| Resolved | 2025-03-14 04:52:30 UTC |
| MTTR | 155 minutes |
| Resolution | Hardware Failure / Optics/SFP |
NLP Extraction Challenges
This ticket illustrates why automated label extraction from tickets is difficult:
- Initial title says “RAN” but root cause was in Transport domain
- Root cause element not mentioned until 35 min after ticket creation
- Specific interface buried in free text, not a structured field
- Requires domain knowledge to interpret optical power readings
- Resolution code is too generic without sub_code